1. Return Period
Customers may request a return within 30 days of receiving the order. Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, the product must be unused, in its original condition, and returned with the original packaging, accessories, parts, manuals, and other materials provided with the order. The product must not be damaged, altered, assembled, modified, or used beyond what is reasonably necessary to inspect the product.
3. Return Request
Customers must contact us before sending any product back. Customers should provide the order information and explain the reason for the return. Products returned without prior authorization may not be accepted.
4. Return Address
Authorized returns must be sent to:
11 ASCOT POINT CIR APT 103, ASHEVILLE, NC 28803
5. Return Shipping Costs
If the return is requested because the customer changed their mind, ordered the wrong product, no longer wants the product, or for another reason that is not caused by an error or defect attributable to CAFIRE INC, the customer is responsible for the return shipping cost.
6. If the product is defective, damaged when received, incorrect, or the return is required because of an error attributable to CAFIRE INC, CAFIRE INC will be responsible for the reasonable return shipping cost after the return has been approved.
7. Products must be packaged securely when returned. Customers are responsible for loss or damage caused by inadequate packaging during the return shipment when such loss or damage prevents the returned product from being accepted.
8. Inspection
After the returned product is received, we may inspect the product and confirm whether it satisfies the return requirements.
9. Refunds
Once the returned product has been received and approved, the refund will normally be processed within approximately 3 days.
10. Refund Method
Approved refunds will be issued to the original payment method used for the purchase unless otherwise required by applicable law or agreed by CAFIRE INC and the customer.
11. Original Shipping Charges
Original shipping charges may not be refundable when the return is due to customer preference, customer error, or another reason for which the customer is responsible.
12. Non-Returnable Conditions
A return may be refused when the product is used, damaged by the customer, altered, modified, assembled when assembly is not appropriate for return, missing parts or accessories, missing original packaging where such packaging is reasonably necessary for safe return, or returned after the 30-day return period.
13. Refund Timing After Approval
The approximately 3-day refund processing period begins after CAFIRE INC receives and approves the returned product. The time required for the payment provider or financial institution to post the refund may vary.
14. Exchanges
Customers who need an exchange should contact us before returning the product. An exchange may be subject to product availability and the same return requirements stated in this policy.